FAQ
Return & Exchange Policy
At GAVA Los Angeles, we want you to be completely satisfied with your purchase. Eligible items may be returned or exchanged within 14 days of delivery.
Return Conditions
Returned items must be:
- Unworn, unused, and unwashed
- In their original condition
- Returned with all original tags and packaging
- Free from stains, odors, scratches, damage, or signs of wear
Footwear
Shoes must be tried on only on a clean, soft surface.
Shoes with worn or scratched soles, creasing, stains, damage, or other signs of use cannot be returned or exchanged.
All footwear must be returned with its original GAVA packaging and shoe box.
Clothing
Clothing must be unworn, unwashed, unaltered, and returned with all original tags attached.
Items showing signs of wear, fragrance, stains, makeup, deodorant, alterations, or damage will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Original shipping charges are non-refundable. We recommend using a trackable shipping service. GAVA Los Angeles is not responsible for returns lost or damaged during transit.
Refunds
Once your return is received and inspected, you will be notified whether it has been approved.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, processing may take several business days.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
Final Sale
Items marked Final Sale are not eligible for returns, refunds, or exchanges.
Start a Return
To request a return or exchange, please contact GAVA Los Angeles and provide your order number and reason for the return.
GAVA Los Angeles reserves the right to refuse any return that does not meet the conditions stated above.